Smart Customer Experience Services
Turn every interaction into a lasting relationship — expert services for CX transformation powered by aCare, aLoyalty, aInsight, aVoice, aCommunity, and aPersona.
End-to-End Customer Experience Services
All B2C and B2B2C companies across verticals
$40K–$200K per engagement
Understand Your Customer, Design the Experience
CX Maturity Assessment
Evaluate current CX capabilities, map journey gaps
Assessment report, maturity scorecard, gap analysis, improvement roadmap
Customer Journey Mapping
Map end-to-end journeys, identify pain points and moments of truth
Journey maps, pain-point analysis, opportunity prioritization
Personalization Strategy
Design aPersona-powered personalization architecture across channels
Personalization framework, channel strategy, data requirements
Loyalty Program Design
Design aLoyalty-powered rewards, tiers, and engagement programs
Program design, reward structure, tier definitions, partner strategy
Voice of Customer Program
Design aVoice feedback collection and action framework
VoC framework, survey design, action workflows, reporting
Deploy Experiences That Delight
| Service | Description | Duration | Investment |
|---|---|---|---|
| aCare Standard | CX platform: omnichannel support, AI chatbot, ticketing | 6–10 weeks | $50K–$120K |
| aCare Enterprise | Multi-brand, multi-region CX deployment with full integration | 12–20 weeks | $150K–$350K |
| aLoyalty Deployment | Loyalty platform, tier configuration, rewards engine, partners | 6–10 weeks | $50K–$120K |
| aInsight Implementation | Customer analytics, dashboards, predictive models | 4–8 weeks | $40K–$100K |
| aVoice Setup | Survey management, NPS/CSAT/CES tracking, sentiment analysis | 4–6 weeks | $30K–$70K |
| aCommunity Launch | Community platform, moderation tools, advocacy programs | 6–10 weeks | $40K–$100K |
| aPersona Deployment | Personalization engine, segment builder, recommendation configuration | 4–8 weeks | $40K–$100K |
| CRM & CDP Integration | Connect DELIGHT products to Salesforce, HubSpot, or custom CRM/CDP | 4–8 weeks | $40K–$100K |
Tailored CX Solutions
Custom CX Workflows
Industry-specific customer experience automation
Custom Analytics & Reports
Tailored CX dashboards, executive reporting
Custom Loyalty Modules
Industry-specific loyalty mechanics, gamification
Continuously Improve the Experience
| Tier | Price | Includes |
|---|---|---|
| Standard | $2K–$8K/month | 8x5 support, NPS monitoring, quarterly CX reviews |
| Professional | $8K–$18K/month | 12x5 support, monthly optimization, dedicated CSM |
| Enterprise | $18K–$40K/month | 24x7 support, proactive CX optimization, dedicated CX team |
Ready to Delight Your Customers?
See how DELIGHT services can transform your customer experience — from journey mapping to loyalty programs and AI-driven personalization.