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DELIGHT

aCommunity

AI-Powered Community & Advocacy

Build a Tribe. Grow Together.

Create a thriving brand community where customers help each other, generate authentic content, and become your most powerful advocates. AI-powered ambassador programs, UGC curation, peer-to-peer support, and co-creation tools — turning customers into a community that drives growth organically.

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20%
Referral Growth
30%
Support Deflection
2x
Member Retention (vs. non-member)
+20
NPS Points (community members)
CAPABILITIES

Five Modules. Complete Community Platform.

aCommunity delivers a full-stack community platform — from forums and ambassador programs to UGC curation and co-creation.

Community Platform

Structured forums with rich member profiles, groups, events, mobile apps, and AI moderation.

Forums & Discussions
Structured forums with categories, tags, and AI-powered search
Groups & Events
Interest-based groups with online and offline event management
Member Profiles
Rich profiles with badges, points, reputation, and activity history
Mobile App
iOS and Android native community experience
Custom Domain & Branding
Community hosted on your domain with full brand customization
AI Moderation
Auto-detect and flag inappropriate content, spam, and toxicity

Ambassador Programs

Identify advocates with AI, manage tiered ambassador programs, and track referral impact.

Advocate Identification
AI scores customers by advocacy potential (NPS, engagement, influence)
Tiered Ambassador Program
Missions, challenges, and rewards for different ambassador levels
Referral Management
Track ambassador referrals with unique links and attribution
Commission Tracking
Manage affiliate/commission payments for ambassador-driven sales
Performance Dashboard
Track each ambassador's impact: referrals, content, engagement

UGC Curation

Collect, curate, and display user-generated content with AI quality scoring and rights management.

UGC Collection
Invite community members to share photos, videos, reviews, and stories
AI Quality Scoring
AI scores UGC for quality, brand safety, and commercial potential
Shoppable Galleries
Embed curated UGC on aShop product pages
Rights Management
Automated permission requests for commercial use of UGC
Contests & Challenges
Run community UGC contests with automated judging and rewards

Peer Support

Customers help each other with Q&A forums, AI assist, and automatic escalation to aCare agents.

Q&A Forums
Customers answer each other's product questions
AI Assist
AI suggests answers from knowledge base when community can't help
Expert Program
Identify and reward top community helpers
Escalation to aCare
Unsolved community questions auto-escalate to aCare agents
Deflection Tracking
Measure how many support tickets are avoided through peer support

Co-Creation

Customer idea boards, community voting, beta programs, and innovation challenges.

Idea Board
Customers submit product ideas and feature requests
Voting & Prioritization
Community votes on ideas; highest-voted surface to product team
Beta Programs
Recruit community members for beta testing and early access
Innovation Challenges
Crowdsource solutions and innovations from your community
Feedback Loop
"Your idea became a feature!" notifications close the loop
HOW IT WORKS

Gather. Engage. Amplify.

aCommunity turns customers into an engaged tribe through a three-phase community growth engine.

01

Gather

Launch your branded community platform with forums, groups, and member profiles. AI identifies your most engaged customers as potential ambassadors.

Branded community
AI advocate scoring
Member onboarding
02

Engage

Activate peer support, UGC collection, and co-creation tools. Community members help each other, share content, and submit ideas — deflecting support tickets.

Peer-to-peer support
UGC curation
Co-creation tools
03

Amplify

Scale with ambassador programs, referral management, and shoppable UGC galleries. Turn your most passionate customers into growth engines.

Ambassador programs
Referral tracking
Shoppable UGC
ECOSYSTEM

Community Powers the Platform

aCommunity connects with every DELIGHT product and feeds authentic content back into the commerce experience.

Within DELIGHT

a
aCare
Peer support reduces support load; unsolved questions escalate to agents
a
aLoyalty
Community engagement earns loyalty points
a
aInsight
Community engagement as a customer attribute in profiles
a
aVoice
Community discussions feed sentiment analysis
a
aPersona
Personalized community content and recommendations

Cross-Pillar

a
aShop
SELL
UGC displayed on product pages as social proof
a
aSocial
SELL
Ambassadors = influencers; UGC feeds social content
PRICING

Packages for Every Community

Choose the package that fits your community ambitions. All packages include implementation support and training.

Starter

$20K-$40K/yr
Best for: Getting started with community
Community Platform — Forums + profiles
Ambassador — Basic
UGC — Collection + gallery
Peer Support — Q&A forums
Co-Creation — Idea board
Up to 5K members
Contact Sales
MOST POPULAR

Professional

$40K-$110K/yr
Best for: Growing community programs
Community Platform — + Groups + events + mobile
Ambassador — + Missions + tiered
UGC — + AI quality + shoppable
Peer Support — + AI assist + escalation
Co-Creation — + Voting + beta
Up to 50K members
Contact Sales

Enterprise

$110K-$200K/yr
Best for: Large-scale community operations
Community Platform — + Custom domain + SSO
Ambassador — + Scale (1000s)
UGC — + Contests + rights
Peer Support — + Expert program
Co-Creation — + Challenges + advisory
Unlimited members
Contact Sales
RESULTS

aCommunity in Action

"aCommunity created something money can't buy — authentic customer advocacy. Our ambassadors drive 20% of new customer acquisition through referrals. Peer support deflects 30% of would-be support tickets. And community members have 2x higher retention than non-members. The ROI paid back in 4 months."
— Community Director, Outdoor Lifestyle Brand
20%
Referral Growth
30%
Support Deflection
2x
Member Retention
4 months
ROI Payback

Ready to Build Your Tribe?

See how aCommunity can drive 20% referral growth and deflect 30% of support tickets.

Personalized demo
Community strategy review
ROI analysis
Request Demo Contact Sales