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aVoice

AI-Powered Voice of Customer

Hear Everything. Understand What Matters.

Analyze every piece of customer feedback — reviews, support tickets, surveys, social mentions, and call transcripts — with NLP-powered sentiment analysis. AI extracts themes, detects emerging trends, and benchmarks your CX against competitors. Move from sampling to 100% feedback coverage with real-time insights.

Join the 2027 pilot program Roadmap — pricing on request
100%
Target · Feedback Analyzed (was <10%)
Real-Time
Sentiment Tracking
+10-15
Target · NPS Improvement
AI
Theme & Trend Detection
CAPABILITIES

Four Modules. Complete Feedback Intelligence.

aVoice delivers NLP-powered customer feedback intelligence across every channel — from sentiment analysis to competitive benchmarking.

Multi-Channel Sentiment Analysis

NLP processes feedback from every source — reviews, tickets, surveys, social, and call transcripts.

Review Analysis
NLP processes product reviews from aShop, Coupang, Amazon, Naver
Support Ticket Analysis
Sentiment from aCare tickets, chat logs, email
Survey Analysis
NPS, CSAT, CES survey responses with open-text analysis
Social Listening
Monitor brand mentions across social platforms
Call Transcript Analysis
Sentiment from voice conversations (speech-to-text + NLP)

Aspect-Based Sentiment

Not just positive or negative — sentiment per aspect with emotion detection and multi-language support.

Aspect Extraction
Sentiment per aspect (price, quality, delivery, service) — not just overall
Emotion Detection
Joy, frustration, anger, surprise, disappointment — beyond positive/negative
Sarcasm Detection
NLP identifies sarcasm and irony for accurate sentiment scoring
Multi-Language
Analyze sentiment in Korean, English, Japanese, Chinese, and 15+ languages
Segment Comparison
Compare sentiment by customer segment, channel, product, and time

Theme & Trend Detection

AI auto-discovers topics, detects emerging issues, and tracks how themes evolve over time.

Topic Modeling
AI auto-discovers themes in feedback (LDA + transformer models)
Emerging Issue Detection
Identify new issues before they become widespread
Trend Analysis
Track how themes and sentiment change over time
Seasonal Patterns
Detect recurring seasonal CX patterns
Volume Spike Alerts
Notify when a topic suddenly surges in volume

Competitive CX Benchmarking

Monitor competitor reviews and social mentions to see where you rank on key CX dimensions.

Competitor Monitoring
Scrape and analyze competitor reviews and social mentions
CX Position Index
See where you rank vs. competitors on key CX dimensions
Gap Analysis
Identify where competitors outperform you — and where you lead
Share of Voice
Track brand mention volume vs. competitors over time
HOW IT WORKS

Listen. Analyze. Act.

aVoice transforms unstructured feedback into structured insights through a three-step AI pipeline.

01

Listen

Ingest feedback from every channel: reviews, support tickets, surveys, social mentions, and call transcripts. Move from 5% sampling to 100% coverage.

Multi-channel ingestion
Speech-to-text
Real-time processing
02

Analyze

NLP extracts aspect-based sentiment, emotions, themes, and trends. AI auto-discovers topics and detects emerging issues before they spread.

Aspect-based sentiment
Topic modeling
Trend detection
03

Act

Surface actionable insights: volume spike alerts, emerging issues, competitive gaps, and CX improvement recommendations ranked by impact.

Issue alerts
Competitive benchmarking
Improvement recommendations
ECOSYSTEM

Feedback Powers the Ecosystem

aVoice feeds sentiment and theme data to every DELIGHT product and connects across pillars for product and service improvement.

Within DELIGHT

a
aCare
Support tickets and chat logs feed aVoice for analysis
a
aInsight
Sentiment becomes a customer attribute in 360° profiles
a
aLoyalty
Satisfaction signals inform churn prediction
a
aCommunity
Community discussions feed sentiment analysis
a
aPersona
Sentiment-aware personalization (suppress promos for unhappy customers)

Cross-Pillar

a
aShop
SELL
Product review sentiment analyzed automatically
a
aQuality
MAKE
Product quality issues surfaced from customer feedback
a
aReturn
MOVE
Return reasons correlated with feedback themes
PRICING

Roadmap — pricing on request

aVoice is a roadmap product; no price list is published. Today only aPlanner is priced (KRW / USD). Talk to the founder about the DELIGHT roadmap and design-partner options.

aPlanner pricing (KRW / USD) Talk to the founder
TARGET OUTCOMES

Design targets — not yet validated

aVoice has no customers and no deployments. The figures below are the design targets the product is being specified against; results will only be published from real pilots.

100%
Target · Feedback Coverage
3 weeks
Target · Earlier Issue Detection
+12
Target · NPS Points
2-4 months
Target · ROI Payback

Ready to Hear Every Customer?

See how aVoice can move you from 5% feedback sampling to 100% real-time coverage.

Pilot program 2027
Founder-led
Roadmap input welcome
Join the 2027 pilot program Talk to the founder