• Home
  • Products
  • DELIGHT
  • aVoice
DELIGHT

aVoice

AI-Powered Voice of Customer

Hear Everything. Understand What Matters.

Analyze every piece of customer feedback — reviews, support tickets, surveys, social mentions, and call transcripts — with NLP-powered sentiment analysis. AI extracts themes, detects emerging trends, and benchmarks your CX against competitors. Move from sampling to 100% feedback coverage with real-time insights.

Request Demo See Pricing
100%
Feedback Analyzed (was <10%)
Real-Time
Sentiment Tracking
+10-15
NPS Improvement
AI
Theme & Trend Detection
CAPABILITIES

Four Modules. Complete Feedback Intelligence.

aVoice delivers NLP-powered customer feedback intelligence across every channel — from sentiment analysis to competitive benchmarking.

Multi-Channel Sentiment Analysis

NLP processes feedback from every source — reviews, tickets, surveys, social, and call transcripts.

Review Analysis
NLP processes product reviews from aShop, Coupang, Amazon, Naver
Support Ticket Analysis
Sentiment from aCare tickets, chat logs, email
Survey Analysis
NPS, CSAT, CES survey responses with open-text analysis
Social Listening
Monitor brand mentions across social platforms
Call Transcript Analysis
Sentiment from voice conversations (speech-to-text + NLP)

Aspect-Based Sentiment

Not just positive or negative — sentiment per aspect with emotion detection and multi-language support.

Aspect Extraction
Sentiment per aspect (price, quality, delivery, service) — not just overall
Emotion Detection
Joy, frustration, anger, surprise, disappointment — beyond positive/negative
Sarcasm Detection
NLP identifies sarcasm and irony for accurate sentiment scoring
Multi-Language
Analyze sentiment in Korean, English, Japanese, Chinese, and 15+ languages
Segment Comparison
Compare sentiment by customer segment, channel, product, and time

Theme & Trend Detection

AI auto-discovers topics, detects emerging issues, and tracks how themes evolve over time.

Topic Modeling
AI auto-discovers themes in feedback (LDA + transformer models)
Emerging Issue Detection
Identify new issues before they become widespread
Trend Analysis
Track how themes and sentiment change over time
Seasonal Patterns
Detect recurring seasonal CX patterns
Volume Spike Alerts
Notify when a topic suddenly surges in volume

Competitive CX Benchmarking

Monitor competitor reviews and social mentions to see where you rank on key CX dimensions.

Competitor Monitoring
Scrape and analyze competitor reviews and social mentions
CX Position Index
See where you rank vs. competitors on key CX dimensions
Gap Analysis
Identify where competitors outperform you — and where you lead
Share of Voice
Track brand mention volume vs. competitors over time
HOW IT WORKS

Listen. Analyze. Act.

aVoice transforms unstructured feedback into structured insights through a three-step AI pipeline.

01

Listen

Ingest feedback from every channel: reviews, support tickets, surveys, social mentions, and call transcripts. Move from 5% sampling to 100% coverage.

Multi-channel ingestion
Speech-to-text
Real-time processing
02

Analyze

NLP extracts aspect-based sentiment, emotions, themes, and trends. AI auto-discovers topics and detects emerging issues before they spread.

Aspect-based sentiment
Topic modeling
Trend detection
03

Act

Surface actionable insights: volume spike alerts, emerging issues, competitive gaps, and CX improvement recommendations ranked by impact.

Issue alerts
Competitive benchmarking
Improvement recommendations
ECOSYSTEM

Feedback Powers the Ecosystem

aVoice feeds sentiment and theme data to every DELIGHT product and connects across pillars for product and service improvement.

Within DELIGHT

a
aCare
Support tickets and chat logs feed aVoice for analysis
a
aInsight
Sentiment becomes a customer attribute in 360° profiles
a
aLoyalty
Satisfaction signals inform churn prediction
a
aCommunity
Community discussions feed sentiment analysis
a
aPersona
Sentiment-aware personalization (suppress promos for unhappy customers)

Cross-Pillar

a
aShop
SELL
Product review sentiment analyzed automatically
a
aQuality
MAKE
Product quality issues surfaced from customer feedback
a
aReturn
MOVE
Return reasons correlated with feedback themes
PRICING

Packages for Every Scale

Choose the package that fits your feedback volume. All packages include implementation support and training.

Starter

$25K-$55K/yr
Best for: Getting started with feedback intelligence
Channels — Reviews + surveys
Sentiment — Overall
Themes — Basic topics
1 language
Up to 10K volume/month
8x5 support
Contact Sales
MOST POPULAR

Professional

$55K-$140K/yr
Best for: Multi-channel feedback analytics
Channels — + Social + support
Sentiment — Aspect-based
Themes — Hierarchical + volume
Competitive — Up to 5 competitors
Up to 5 languages
Up to 100K volume/month
16x5 support
Contact Sales

Enterprise

$140K-$250K/yr
Best for: Enterprise-wide VoC program
Channels — + Calls + all
Sentiment — + Emotion + sarcasm
Themes — + Segment comparison
Competitive — Unlimited
20+ languages
Unlimited volume/month
24x7 support
Contact Sales
RESULTS

aVoice in Action

"aVoice moved us from analyzing 5% of customer feedback (quarterly surveys) to 100% (every review, ticket, and social mention) in real time. We discovered a product quality issue from review sentiment 3 weeks before it became a crisis — that early warning alone justified the investment. NPS improved +12 points in the first year."
— VP Customer Insights, Consumer Goods Company
100%
Feedback Coverage
3 weeks
Earlier Issue Detection
+12
NPS Points
2-4 months
ROI Payback

Ready to Hear Every Customer?

See how aVoice can move you from 5% feedback sampling to 100% real-time coverage.

Personalized demo
Feedback assessment
ROI analysis
Request Demo Contact Sales