Retail & eCommerce
AI-powered solutions for omnichannel retail, direct-to-consumer, and marketplace operations.
Solutions for Every Retail Model
Omnichannel Retail
Unified customer experience across online, mobile, and in-store channels.
Direct-to-Consumer
Build direct relationships with customers through owned channels.
Marketplace
Multi-vendor marketplace operations with seller management and commerce.
Retail Challenges We Solve
Disconnected Channels
Inconsistent CX, lost sales
Low Conversion
Wasted traffic, poor ROI
Poor Personalization
Generic experience, low loyalty
Slow Fulfillment
Customer complaints, churn
Price Sensitivity
Margin pressure, competitive loss
Customer Retention
High churn, low LTV
AI-Powered Retail Solutions
Combine SELL and DELIGHT products for end-to-end retail excellence -- from product discovery to post-purchase delight.
SELL -- Commerce
aShop
Unified storefront across all channels
aPrice
Optimize prices for margin and conversion
aSearch
Smart search, recommendations, merchandising
aConvert
Optimize funnels, reduce cart abandonment
aMarket
Personalized campaigns and attribution
DELIGHT -- Customer Experience
aCare
Omnichannel support, AI chatbots, self-service
aInsight
Customer behavior, segmentation, prediction
aLoyalty
Points, tiers, personalized rewards
aPersona
Real-time personalization across touchpoints
MOVE -- Fulfillment
aFulfill
Intelligent routing, BOPIS, ship-from-store
aShip
Multi-carrier selection, label generation
aReturn
Easy returns, refurbishment, analytics
aTrack
Real-time tracking for customers
Retail Transformation in Action
"Amoza unified our online and in-store experience. Customers now get the same personalized treatment whether they shop on our app or walk into any of our 200 stores. NPS jumped 30 points in the first 6 months."
| Metric | Before | After | Improvement |
|---|---|---|---|
| NPS Score | 42 | 72 | +30 points |
| Conversion Rate | 2.1% | 2.8% | 25% improvement |
| Order Fulfillment | 48 hours | 12 hours | 75% faster |
| Customer Retention | 62% | 78% | 26% improvement |
Expert Retail Services
Omnichannel Strategy
Channel assessment, unified commerce roadmap
Commerce Implementation
aShop deployment, integration, data migration
D2C Acceleration
Launch D2C channel with SELL + MOVE + DELIGHT
Retail CX Program
CX strategy, personalization, loyalty setup
Ready to Transform Your Retail Operations?
See how AI-powered retail solutions can improve conversion, delight customers, and accelerate fulfillment.