aReturn
Turn returns from a cost center into a value recovery engine. Customer-friendly returns portal with AI-powered disposition routing.
Each return is automatically classified and routed to the optimal outcome — restock, refurbish, recycle, or liquidate — maximizing recovery value while minimizing processing cost.
Returns Are Your Biggest Hidden Cost
Without intelligent returns management, you lose customers, destroy value, and miss fraud — all while your support team drowns in tickets.
Painful Return Experience
Complex return process drives customers away permanently.
Manual Disposition Decisions
Warehouse staff guess: restock? refurbish? trash?
Slow Refund Processing
Days to weeks — customers complain, chargebacks increase.
Return Fraud
Serial returners and wardrobing cost millions annually.
No Return Analytics
Can't identify products with high return rates or root causes.
Lost Recovery Value
Returned items liquidated when they could be restocked.
Intelligent Returns, End to End
From customer-friendly initiation to AI-powered disposition and fraud detection, aReturn transforms reverse logistics.
Smart Returns Portal
Branded self-service portal where customers initiate returns, upload photos, and choose return methods — no contact center needed.
AI Disposition Routing
AI classifies returned items (A-grade restock, B-grade refurbish, C-grade liquidate, D-grade recycle) and routes each to the path that maximizes value recovery.
Refund Automation
Instant refunds for trusted customers, conditional refunds for high-value items, and AI-recommended partial refunds with multi-method support.
Return Analytics & Fraud Detection
AI identifies serial returners, wardrobing patterns, and high-risk returns while providing product quality signals and revenue impact analysis.
How It Works
From customer initiation to value recovery, every step is optimized by AI.
INITIATE
Customer selects items, provides reason code + photo, gets exchange recommendation, and receives return label.
TRACK
aTrack monitors the return shipment. Customer sees return tracking and warehouse ETA.
INSPECT
Warehouse receives and inspects the item with condition assessment and photo documentation.
DISPOSE
AI routes to max value: Restock (A-grade), Refurbish (B), Liquidate (C), or Recycle (D).
RECOVER
Value maximized: back to sellable inventory, refurbished, sold on B-stock, or ESG-reported.
Connected Across the Platform
Within MOVE
Cross-Pillar
Order status page shows return progress
Return context available to customer service agents
Return patterns feed customer analytics
Return reasons feed voice-of-customer analysis
High return rates trigger quality investigation
"aReturn transformed returns from our biggest headache into a competitive advantage. Processing time dropped 40%, we recover 15% more value from returned items, and the fraud detection saved us $340K in the first year. Customers love the self-service portal — return-related support tickets dropped 60%."
Ready to Turn Returns Into Revenue?
See how aReturn can process returns 40% faster and recover 15% more value.