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DELIGHT

aInsight

AI-Powered Customer Analytics

Know Every Customer. Predict Every Move.

Build a 360° profile for every customer — unifying purchase history, browsing behavior, service interactions, feedback sentiment, and channel preferences. AI-powered segmentation, predictive CLV scoring, and behavioral analytics help you understand not just who your customers are, but what they will do next.

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360°
Customer Profiles
200%
CLV Improvement
AI
Predictive Segmentation
Real-Time
Behavioral Analytics
CAPABILITIES

Four Modules. Complete Customer Intelligence.

aInsight delivers unified customer intelligence through four integrated modules — from profiles to predictions to attribution.

Customer 360 Profile

A single unified view of every customer across all touchpoints, updated in real time.

Unified Profile
Single view: purchases, browsing, support tickets, feedback, social, loyalty
Identity Resolution
AI matches anonymous sessions to known customers across devices
Real-Time Update
Profile updates in real-time as customer interacts across channels
Data Sources
aShop, aMarket, aCare, aLoyalty, aVoice, aSocial — all feed into one profile
Consent & Privacy
GDPR/CCPA-compliant with consent management and data portability

AI Segmentation

AI-powered behavioral and predictive customer segments that go far beyond static rules.

Behavioral Segments
AI clusters customers by behavior: browsing, purchasing, engagement patterns
Predictive Segments
"Likely to buy", "At risk of churn", "High CLV potential"
RFM Analysis
Recency, Frequency, Monetary scoring with dynamic thresholds
Custom Segments
Build segments from any attribute or behavioral condition
Segment Insights
AI explains what makes each segment unique

Predictive Analytics

AI forecasts future behavior for every customer — from CLV to next purchase to churn risk.

Predictive CLV
AI forecasts future lifetime value for every customer
Purchase Propensity
Probability of next purchase by product category and timeframe
Churn Propensity
Early detection of customers likely to disengage
Next-Best-Product
AI predicts which product each customer is most likely to buy next
Channel Preference
Predict optimal channel for each customer interaction

Attribution & Analytics

Multi-touch attribution, cohort analysis, funnel analytics, and custom dashboards.

Multi-Touch Attribution
Understand which touchpoints contribute to conversion (beyond last-click)
Cohort Analysis
Track customer cohorts by acquisition date, channel, campaign, or segment
Funnel Analytics
Drop-off analysis across the full customer lifecycle
Revenue Analytics
Revenue by customer segment, channel, product, and time period
Custom Dashboards
Drag-and-drop dashboard builder for any audience
HOW IT WORKS

Collect. Unify. Predict.

aInsight transforms raw customer data into actionable intelligence through a three-step process.

01

Collect

Ingest data from every touchpoint: purchases, browsing, support, feedback, social, and loyalty activity. All feeding into one unified data layer.

Multi-source ingestion
Identity resolution
Real-time updates
02

Unify

AI stitches together anonymous sessions, known profiles, and cross-device behavior into a single 360° customer view with GDPR/CCPA compliance.

Customer 360 profiles
Cross-device matching
Privacy compliant
03

Predict

AI models predict future behavior: CLV, purchase propensity, churn risk, next-best-product, and optimal engagement channel for every customer.

Predictive CLV
AI segmentation
Attribution modeling
ECOSYSTEM

The Data Layer for DELIGHT

aInsight is the intelligence foundation that powers every DELIGHT product with unified customer data.

Within DELIGHT

a
aCare
360° profile provides full context to service agents
a
aLoyalty
Customer data feeds churn prediction and CLV models
a
aVoice
Sentiment as a customer attribute in profiles
a
aCommunity
Community engagement scores enrich profiles
a
aPersona
aInsight provides the "who" — aPersona provides the "what to do"

Cross-Pillar

a
aShop
SELL
Purchase and browsing data feed profiles
a
aMarket
SELL
Marketplace purchase data unified in profiles
a
aTrack
MOVE
Delivery experience data enriches profiles
a
aReturn
MOVE
Return patterns as customer attributes
PRICING

Packages for Every Scale

Choose the package that fits your analytics maturity. All packages include implementation support and training.

Standard

$30K-$80K/yr
Best for: Getting started with customer analytics
Customer 360
AI Segmentation — Basic (RFM)
Attribution — Last-click
Up to 100K profiles
8x5 support
Contact Sales
MOST POPULAR

Professional

$80K-$200K/yr
Best for: Advanced analytics and predictions
Customer 360 + Identity Resolution
AI Segmentation — Behavioral + Predictive
Predictive CLV
Attribution — Multi-touch
Up to 1M profiles
16x5 support
Contact Sales

Enterprise

Custom
Best for: Large-scale customer intelligence
Customer 360 — Full
AI Segmentation — Full
Predictive CLV + Custom Models
Attribution — Full
Unlimited profiles
24x7 support
Contact Sales
RESULTS

aInsight in Action

"aInsight's Customer 360 finally gave us a single view of every customer. AI segmentation found a 'dormant high-value' segment we never knew existed — reactivating them drove $1.2M in 90 days. Predictive CLV lets us invest in the right customers at the right time. Customer lifetime value improved 200%."
— Head of Customer Analytics, Retail Brand
200%
CLV Improvement
$1.2M
Reactivation Revenue (90 days)
360°
Single Customer View
Real-Time
Profile Updates

Ready to Know Every Customer?

See how aInsight can deliver 200% CLV improvement with unified customer intelligence.

Personalized demo
Data assessment
ROI analysis
Request Demo Contact Sales