aCare
Every Interaction. Every Channel. Exceptional Every Time.
aCare (powered by CXPro) is the central customer experience platform that makes CX visible, measurable, and systematically improvable. Journey mapping, omnichannel engagement, AI agent assist, experience scoring, and proactive outreach — connected to your entire commerce and fulfillment ecosystem for context-rich service that delights.
Customer Experience Is Broken
Most companies lack end-to-end CX visibility. Agents are overwhelmed, customers are frustrated, and problems are discovered far too late.
Blind to Customer Journey
Can't see the full experience across touchpoints. Decisions are made without understanding the end-to-end journey.
Channel Silos
Customer repeats themselves when switching from chat to phone. No context carries over between channels.
Reactive Service
Wait for complaints instead of preventing them. Issues escalate before your team even knows about them.
Agent Burnout
No AI assist, manual lookups, copy-paste between systems. Agents spend more time searching than solving.
No CX Measurement
Don't know CX score until quarterly NPS survey. By the time data arrives, the damage is already done.
Disconnected from Commerce
Agent can't see order, delivery, or return status. Customers must repeat their entire history on every call.
Five Modules. Complete CX Platform.
aCare delivers end-to-end customer experience management through five integrated modules that work together seamlessly.
Customer Journey Mapping & Mining
Process mining auto-discovers actual customer journeys from event data with AI-powered friction detection.
Omnichannel Engagement Hub
All channels in one agent workspace with seamless context continuity and AI-powered chatbot.
AI Agent Assist
Real-time suggestions, customer context panel, auto-summarization, and next-best-action recommendations.
Experience Scoring & Analytics
Continuous feedback collection with AI-computed composite CX scores and predictive analytics.
CX Action Engine
AI-driven friction detection, proactive outreach, and closed-loop continuous improvement.
The Central CX Platform
aCare (CXPro) is the central CX platform that all other DELIGHT products enhance. Every product connects back to aCare.
aCare (CXPro) — Hub of DELIGHT
How aCare Compares
aCare delivers native commerce integration and AI-powered CX action that competitors cannot match.
| Feature | aCare (CXPro) | Qualtrics XM | Zendesk | Salesforce Service |
|---|---|---|---|---|
| Journey Mining | Process mining | |||
| Experience Scoring | AI-powered | Strong | Limited | Limited |
| AI Chatbot (contextual) | + Order/Delivery data | |||
| Agent Assist AI | Yes | Einstein | ||
| Omnichannel Orchestration | Yes | Limited | ||
| Commerce/MOVE Integration | Native | Custom | ||
| CX Action Engine | Auto-action | Limited | Limited |
Connected to Everything
aCare integrates deeply with every DELIGHT product and connects across SELL, MOVE, and MAKE pillars for complete context.
Within DELIGHT
Cross-Pillar
Flexible Packages for Every Team
Choose the package that fits your CX maturity. All packages include implementation support and training.
Standard
Professional
Enterprise
aCare in Action
"aCare gave us a complete view of our customer journey for the first time. NPS improved +35 points in 6 months. The AI agent assist means 60% of issues are resolved on first contact — our agents love it because they have complete context: order, delivery, and return status all in one panel. Proactive outreach for delayed deliveries cut delivery-related complaints by 70%."
Ready to Delight Every Customer?
See how aCare can improve NPS by +35 points and achieve 60% first-contact resolution.