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aCare

AI-Powered Customer Experience Platform

Every Interaction. Every Channel. Exceptional Every Time.

aCare is the central customer experience platform that makes CX visible, measurable, and systematically improvable. Journey mapping, omnichannel engagement, AI agent assist, experience scoring, and proactive outreach — connected to your entire commerce and fulfillment ecosystem for context-rich service that delights.

Join the 2027 pilot program Roadmap — pricing on request
+35
Target · NPS Points
60%
Target · First-Contact Resolution
40%
Target · Faster Resolution
Omnichannel
Every Channel Unified
THE CHALLENGE

Customer Experience Is Broken

Most companies lack end-to-end CX visibility. Agents are overwhelmed, customers are frustrated, and problems are discovered far too late.

Blind to Customer Journey

Can't see the full experience across touchpoints. Decisions are made without understanding the end-to-end journey.

No journey visibility

Channel Silos

Customer repeats themselves when switching from chat to phone. No context carries over between channels.

Frustrated customers

Reactive Service

Wait for complaints instead of preventing them. Issues escalate before your team even knows about them.

Complaints before action

Agent Burnout

No AI assist, manual lookups, copy-paste between systems. Agents spend more time searching than solving.

Low agent productivity

No CX Measurement

Don't know CX score until quarterly NPS survey. By the time data arrives, the damage is already done.

Quarterly surveys only

Disconnected from Commerce

Agent can't see order, delivery, or return status. Customers must repeat their entire history on every call.

No order context
CAPABILITIES

Five Modules. Complete CX Platform.

aCare delivers end-to-end customer experience management through five integrated modules that work together seamlessly.

Customer Journey Mapping & Mining

Process mining auto-discovers actual customer journeys from event data with AI-powered friction detection.

Journey Mining
Process mining auto-discovers actual customer journeys from event data
Visual Journey Map
Interactive visualization of every touchpoint and transition
Friction Detection
AI identifies where customers experience delays, errors, or abandonment
Journey Scoring
AI scores each journey stage for experience quality
Moment of Truth Analysis
Highlight the touchpoints that most impact satisfaction and loyalty
Journey Templates
Pre-built journey maps for eCommerce, retail, and service industries

Omnichannel Engagement Hub

All channels in one agent workspace with seamless context continuity and AI-powered chatbot.

Unified Inbox
All channels in one agent workspace: email, chat, phone, social, KakaoTalk, SMS
Channel Continuity
Customer switches channels; conversation context follows seamlessly
AI Chatbot
Intelligent chatbot with access to order, delivery, and return data
Ticket Management
Automated routing, prioritization, and SLA tracking
Knowledge Base
AI-powered article suggestions for customers and agents
Self-Service Portal
Customer can check order status, track deliveries, initiate returns without contacting support

AI Agent Assist

Real-time suggestions, customer context panel, auto-summarization, and next-best-action recommendations.

Real-Time Suggestions
AI suggests responses, articles, and actions as agent types
Customer Context Panel
Full customer profile, order history, delivery status, and sentiment — in one view
Auto-Summarization
AI summarizes previous interactions so agent never starts cold
Next-Best-Action
AI recommends the optimal resolution for each issue
Sentiment Detection
Real-time sentiment monitoring during conversation — alert if escalating
Quality Scoring
AI scores every interaction for quality and coaching opportunities

Experience Scoring & Analytics

Continuous feedback collection with AI-computed composite CX scores and predictive analytics.

Real-Time NPS / CSAT / CES
Continuous feedback collection and scoring (not just quarterly)
Experience Score (XS)
AI-computed composite CX score per customer, per journey stage
Driver Analysis
Statistical analysis: which factors most drive satisfaction or dissatisfaction
Benchmarking
Compare CX scores across channels, agents, products, and time periods
Predictive CX
Predict which customers are at risk of negative experience — intervene proactively

CX Action Engine

AI-driven friction detection, proactive outreach, and closed-loop continuous improvement.

Auto-Detect Friction
AI identifies CX friction points from journey mining + feedback data
Alert & Escalation
Notify CX team when experience scores drop below threshold
Proactive Outreach
Trigger outreach when delivery is delayed, order has issue, or product has quality concern
Closed-Loop Action
Track from friction detection to action taken to impact measured
Continuous Improvement
AI-recommended CX improvements ranked by impact and effort
DELIGHT FLAGSHIP

The Central CX Platform

aCare is the central CX platform that all other DELIGHT products enhance. Every product connects back to aCare.

aCare — Hub of DELIGHT

"Map the journey" — aCare JOURNEY module
"How loyal are they?" — aLoyalty extends aCare
"What are they saying?" — aVoice feeds back to aCare
"Who are they?" — aInsight provides data to aCare
"Personalize for them" — aPersona powers aCare interactions
"Build community" — aCommunity grows from aCare
CROSS-PILLAR CONNECTIONS
aShop (SELL) — Purchase context
aFulfill/aTrack (MOVE) — Order/delivery status
aReturn (MOVE) — Return processing
aQuality (MAKE) — Product quality feedback loop
COMPETITIVE ADVANTAGE

How aCare Compares

aCare delivers native commerce integration and AI-powered CX action that competitors cannot match.

FeatureaCareQualtrics XMZendeskSalesforce Service
Journey Mining
Process mining
Experience Scoring
AI-powered
StrongLimitedLimited
AI Chatbot (contextual)
+ Order/Delivery data
Agent Assist AI
Yes
Einstein
Omnichannel Orchestration
Yes
Limited
Commerce/MOVE Integration
Native
Custom
CX Action Engine
Auto-action
LimitedLimited
ECOSYSTEM

Connected to Everything

aCare integrates deeply with every DELIGHT product and connects across SELL, MOVE, and MAKE pillars for complete context.

Within DELIGHT

a
aLoyalty
Loyalty tier and churn risk visible to agents
a
aInsight
360° customer profile powers agent context panel
a
aVoice
Feedback sentiment feeds CX scoring and journey analysis
a
aCommunity
Community discussions reduce support load (peer-to-peer support)
a
aPersona
Personalized service responses and proactive outreach

Cross-Pillar

a
aShop
SELL
Purchase history and browsing behavior available to agents
a
aTrack
MOVE
Shipment tracking and delivery status in agent workspace
a
aFulfill
MOVE
Fulfillment status for order inquiries
a
aReturn
MOVE
Return status and processing visible to agents
a
aQuality
MAKE
Product quality issues trigger proactive CX outreach
PRICING

Roadmap — pricing on request

aCare is a roadmap product; no price list is published. Today only aPlanner is priced (KRW / USD). Talk to the founder about the DELIGHT roadmap and design-partner options.

aPlanner pricing (KRW / USD) Talk to the founder
TARGET OUTCOMES

Design targets — not yet validated

aCare has no customers and no deployments. The figures below are the design targets the product is being specified against; results will only be published from real pilots.

+35
Target · NPS Points
60%
Target · First-Contact Resolution
70%
Target · Fewer Delivery Complaints
6 months
Target · Time to Results

Ready to Delight Every Customer?

See how aCare can improve NPS by +35 points and achieve 60% first-contact resolution.

Pilot program 2027
Founder-led
Roadmap input welcome
Join the 2027 pilot program Talk to the founder