Professional Services
Expert guidance from strategy to success — your partner throughout the digital transformation journey.
Product + Services = Guaranteed Success
Most software vendors sell you a product and disappear. We believe that's backwards. Complex digital transformations require more than software — they require partnership.
Outcome-Focused
We measure success by your results, not hours billed
Expert-Led
Our consultants have decades of industry experience
Flexible Delivery
Every engagement is tailored to your needs
Knowledge Transfer
We build capability, not dependency
Customer Journey
ASSESS
Consulting & Strategy
PILOT
Implementation & Configuration
DEPLOY
Go-Live Support & Training
OPTIMIZE
Managed Services
EXPAND
Cross-Pillar Expansion
Complete Service Portfolio
Our services are organized around the same value chain pillars as our products — ensuring you get deep domain expertise at every stage.
Smart Factory Services
Transform production planning, execution, quality, and yield through AI-powered solutions. Led by aPlanner.
Smart Supply Chain Services
Optimize end-to-end supply chain — from warehouse inventory to last-mile delivery and reverse logistics.
Smart Commerce Services
Launch, optimize, and scale AI-powered digital commerce across storefronts, marketplaces, and social channels.
Smart Customer Experience Services
Build, measure, and optimize customer experiences powered by AI-driven personalization and feedback intelligence.
AI Foundation Services
Deploy, manage, and scale the intelligence layer that powers all Amoza products.
Flexible Models to Fit Your Needs
| Model | Description | Best For | Pricing |
|---|---|---|---|
| Fixed Price | Clear scope, budget, and deliverables | Implementations, assessments, defined projects | Per-project |
| Time & Materials | Flexible for evolving requirements | Custom development, integrations, optimization | $150-$250/hour |
| Monthly Retainer | Reserved capacity for ongoing support | Advisory, priority support, continuous improvement | $2K-$50K/month |
| Success-Based | Base fee + performance bonus on KPIs | Risk-averse customers, new pillar adoption | Base + 15-25% on KPI |
| Pilot-to-Production | Reduced pilot fee, convert to full engagement | New customers, new pillar expansion | 50% rate for 3-6 month pilot |
Proven Delivery at Every Scale
Discover
Requirements, current state assessment, stakeholder alignment
Discovery report, success criteria
Design
Solution architecture, integration design, data mapping
Solution design, integration blueprint
Build
Configuration, integration development, customization
Configured solution, integrations
Validate
UAT, performance testing, training delivery
Test results, trained users, go-live checklist
Launch
Go-live execution, hypercare support, stabilization
Live system, hypercare report, support handoff
Support Options
| Feature | Standard | Professional | Enterprise |
|---|---|---|---|
| Support Hours | 8x5 | 12x5 | 24x7 |
| Response (P1) | 4 hours | 2 hours | 30 minutes |
| Dedicated CSM | Add-on | Yes | Yes |
| Business Reviews | Semi-annual | Quarterly | Monthly |
| Training Credits | 2 days/year | 5 days/year | Unlimited |
| Uptime SLA | 99.5% | 99.9% | 99.95% |
Ready to Start Your Journey?
Every engagement starts with a conversation. Tell us about your challenges, and we'll recommend the right combination of product and services to achieve your goals.